Terms and Conditions

Effective Date: 1/15/2026

Welcome to Silk Floral Sensations by Doreen. By placing an order through our website or contacting us for a custom order, you agree to the following terms and conditions.

All arrangements are handcrafted, and slight variations in florals, placement, or fullness may occur. These variations are a natural part of handmade work and do not constitute a defect.

Arrangements sold as shown will closely resemble the listing photos. Custom designs are created based on agreed-upon preferences and available materials.

We encourage open communication to ensure your order meets your expectations. If you have questions or concerns, please contact us before placing your order or before a custom arrangement is started.

For custom orders, details such as colors, size, style, and intended use will be discussed and confirmed prior to creation.

Custom orders are created specifically for you and require advance notice. Once a custom arrangement has been started, it cannot be canceled.

Due to the personalized nature of custom work, custom orders are non-refundable, except in cases of damage or error as outlined below.

Shipping and pickup options will be communicated at the time of order. Once an order has been shipped or picked up, responsibility transfers to the customer.

Shipping fees are non-refundable.

We want you to be satisfied with your purchase. If there is an issue, please contact us within 48 hours of receipt with photos and a description of the concern.

Refunds or replacements may be considered only for:

• Items damaged during shipping
   
• Incorrect items received
   

Before any refund is issued, we ask that you allow us the opportunity to make it right, which may include repair, replacement, or correction of the issue.

Refunds, if approved, will apply to the product cost only. Shipping fees are non-refundable.

Orders may be canceled prior to shipment or creation. Once an arrangement has been completed or shipped, cancellations are not accepted.

Proper care is important for maintaining the appearance and longevity of silk floral arrangements. Outdoor exposure, weather conditions, and placement may affect lifespan. Care instructions provided should be followed for best results.

Silk Floral Sensations by Doreen is not responsible for damage caused by improper use, placement, or care after delivery or pickup.

These Terms & Conditions may be updated at any time. Changes will be posted on this page with an updated effective date.

For questions regarding these Terms & Conditions, please contact:

Silk Floral Sensations by Doreen
Email: doreen@silkfloralsensations.com
Location: Boyceville, Wisconsin